REFUND POLICY

Ezy Eco Cleaning Deliveries

When will I receive my delivery?

Estimated Delivery time for orders is between 2 to 5 days depending on where you are located.

Please note that this is not a guaranteed delivery timeline for your order as some areas may take longer due to the frequency of deliveries to the delivery postcode.

Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the

Estimated Delivery Date:

Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs.

Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier in some cases we will Australia Post depending on its size and weight.

Deliveries are made Monday to Friday by a third party courier.

What am I responsible for upon delivery?

Please examine your order upon delivery to ensure that there are no visible signs of damage and that it is the item you ordered. In the event that there is a problem please contact us within 48 hours of your delivery.

For any other problem with your order, please refer to our return policy.

Returns & Cancellations

Return Policy

  • If you are not entirely satisfied with your purchase, simply return the item within 14 days with your receipt.
  • Refunds will be issued in the same method of payment as the original payment.
  • A purchase made with a credit card: a refund will be issued to the original account.

Please note delivery fees are not refundable once the order has shipped.

Order Cancellation Policy

If you wish to cancel your order that is in the process of being shipped, you must contact us within 2hrs from the time the order was placed online or by phone. Once the goods have left the warehouse you will need to receive them and then return them to us for a refund.